SSM Health is dedicated to providing exceptional care to each and every patient. To help us achieve this goal, we measure all facets of our patients' satisfaction with their SSM Health Medical Group providers. Our goal is to address service and communication issues unique to the health-care office setting. Patient feedback is collected and verified by our partner, Press Ganey, a leading, independent provider of patient experience measurement with nearly 30 years' experience.
SSM Health provides patient satisfaction ratings for SSM Health Medical Group primary care doctors, specialists, nurse practitioners, midwives and physician assistants.
The paper survey is mailed to SSM Health patients within a few days of an office visit with their SSM Health provider. Patient feedback is then used to improve all aspectsof the patient experience and help us offer the best care possible.
SSM Health uses the U.S. Department of Health and Human Services CAHPS® questions that focus on the one-on-one experience between a caregiver and a patient.
We're committed to posting all feedback – both positive and negative. However, we don't post any comments that are profane, libelous or risk the privacy of our patients.
There are three reasons a provider might not have star ratings. First, providers with less than 50 surveys returned by patients may not have patient ratings listed on their profiles due to the small sample size. Second, we also require a minimum of 12 months of survey results to ensure accuracy of the results. Some providers new to our organization might not meet this time requirement. The more ratings a provider receives, the more accurate and reliable the data is. Third, we only post star ratings for providers who are part of SSM Health.